This practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party to obtain information, transferring of health information and access and security of personal information.
It adheres to The National Privacy Principles Act and the Health Records and Information Act.
During the appointment, we advise all patients to book an appointment to discuss results. However, our procedures for the recall of results are as follows:
The nurse will contact you immediately by phone to advise you to make an appointment to see the doctor. If there is no answer after 3 attempts, a letter will be sent to you, advising an urgent appointment.
The nurse will contact you via phone to advise you to make an appointment. If there is no answer after 3 attempts, a letter will be sent to you, advising an appointment.
If your results are NORMAL we do not contact you to advise you of this. You can phone the surgery to check if your results have been received, and may make an appointment to discuss the results, even if they are normal. We DO NOT give results over the phone due to patient confidentiality.
For RECALLS and REMINDERS, we will attempt to call, if there is no answer a letter will be sent. Confidential information is not included in these letters.
We participate in national, state and territory reminder systems and registers, such as the Australian Childhood Immunisation Register and the National Cervical Screening Program.
If you are a regular patient and can’t travel to the medical centre, your GP may be able to visit you at your home or offer Telehealth if you meet the criteria. This is at the discretion of the GP, subject to Doctor availability and also subject to how far, any risk factors for the doctor or patient.
Please contact the surgery prior to your appointment if you are unable to attend, failing to do this or not attending your appointment will result in a charge of $40.00 per standard appointment or $80.00 for a long consult.
Feedback & Complaints
If you have any questions, feedback or complaints please do not hesitate to contact the staff at Hammond Park Family Practice.
You can also provide feedback, suggestions & complaints via email to firstname.lastname@example.org
If you are dissatisfied with the service you have received from our practice and do not want to discuss this with us, the following information is for the state health complaint agency: